We welcome feedback from customers, whether positive or negative. This may be done by contacting:

Customer Feedback Management / Complaints Officer

Address:

DBS Bank ( Hong Kong) Limited

G.P.O. Box 400, Hong Kong

Tel: 852-2961 2377 (Mon to Fri: 9:00am - 5:30pm; Sat: 9:00am - 1:00pm)

Fax: 852-2328 1470

E-mail: feedback.hk@dbs.com

Contact us online (24 Hours)

Upon receipt of your suggestion / complaint, our designated staff, will promptly carry out a review and provide you a final response within seven days of our receipt of your letter / fax / e-mail. If he / she needs more than seven days to complete the review, he / she will provide you an acknowledgment letter while the final response will follow within 30 days of our receipt of your letter / fax / e-mail. The result of the review will be reported to our management and will be used for our improvement of our standards of services.